Cloudways Rolls Out Copilot AI Tool to All Customers, Promising Faster Server Management
Key Points
- Copilot AI moves from preview to general availability for all Cloudways customers
- Roughly 6,000 users have already adopted the tool with strong positive feedback
- Troubleshooting time reduced from up to 90 minutes to about five minutes for power users
- Scaling plan aims to reach 100,000 users while preserving performance and trust
- Focus on server‑management automation rather than content‑creation AI
- Current features: issue detection, solution recommendation, one‑click Smart Fix
- Future updates: conversational interface and bulk‑action capabilities
- Goal is to make infrastructure management effortless for customers
Cloudways has moved its Copilot AI assistant from preview to general availability, making it accessible to its entire user base. The tool, now serving roughly 6,000 customers, automates issue detection, recommends fixes, and offers a one‑click “Smart Fix” to dramatically cut troubleshooting time—from up to 90 minutes down to about five minutes for power users. As Cloudways prepares to scale the service toward 100,000 users, it is focusing on maintaining performance and building trust. Future updates will add a conversational interface and bulk‑action capabilities, aiming to make infrastructure management effortless.
General Availability Launch
Cloudways announced that its Copilot AI assistant has graduated from public preview to general availability. The transition opens the service to all of Cloudways’ customers, expanding beyond the initial rollout of roughly 6,000 users.
Impact on Troubleshooting
Early adopters report a significant reduction in the time required to resolve server‑level issues. Tasks that previously took 40‑90 minutes now average five to six minutes for agency‑scale users who manage hundreds or thousands of applications. Cloudways describes the improvement as "game changing" for power users.
Scaling Challenges
Looking ahead, Cloudways plans to scale Copilot to serve up to 100,000 users. The company cites two primary challenges: preserving system performance as investigative workloads increase, and building customer trust in AI‑driven operations. To address these, Cloudways is scaling gradually and incorporating user feedback to refine the experience.
Strategic Focus on Server Management
Unlike many hosting providers that apply AI to content creation or site building, Cloudways deliberately targeted server‑management pain points. Feedback from agencies indicated that hours were being lost each month on routine infrastructure issues. Copilot was therefore designed to automate complex, server‑level tasks rather than front‑end website functions.
Current Capabilities
Copilot currently offers three core functions: automated detection of server issues, recommendation of appropriate solutions, and a one‑click “Smart Fix” that implements the suggested remedy instantly.
Future Roadmap
Upcoming enhancements include a conversational user interface that will let customers manage servers using natural language, as well as bulk‑action tools that enable changes across multiple applications in a single operation. Cloudways emphasizes that these features will be integrated into Copilot rather than offered as separate add‑ons.
Long‑Term Vision
The ultimate goal, according to Cloudways, is to make infrastructure management effortless, allowing customers to focus on growth rather than problem‑solving. The company frames Copilot’s GA launch as the first major milestone in an ongoing AI journey.