Inside Anthropic’s Societal Impacts Team: Tracking Claude’s Real‑World Effects
Anthropic’s societal impacts team, led by Deep Ganguli, examines how the company’s Claude chatbot is used and how it influences society. The small group of researchers and engineers gathers usage data through an internal tool called Clio, publishes findings on bias, misuse, and economic impact, and works closely with safety and policy teams. Their work includes identifying explicit content generation, coordinated spam, and emerging emotional‑intelligence concerns such as “AI psychosis.” While the team enjoys a collaborative culture and executive support, it faces resource constraints as its scope expands.