Anthropic’s Claude Services Experience Widespread Outage Amid Growing User Demand
Key Points
- Thousands of users could not log in to Claude.ai or Claude Code on Monday morning.
- Anthropic said the issue was related to login/logout paths and that the Claude API remained operational.
- The company identified the problem and is implementing a fix.
- Claude surged to the top of the App Store, overtaking ChatGPT amid increased user interest.
- President Donald Trump told federal agencies to stop using Anthropic products over defense‑related safeguard concerns.
- Secretary of Defense Pete Hegseth suggested designating Anthropic as a supply‑chain threat, though no formal notice has been received.
Anthropic faced a large‑scale disruption affecting Claude.ai and Claude Code, with thousands of users unable to log in. The company said the issue was tied to login/logout paths and that the Claude API remained functional while a fix was being implemented. The outage occurred as the Claude app surged to the top of the App Store, overtaking ChatGPT, and as the company faced scrutiny from the U.S. government over its AI safeguards for defense use.
Widespread Disruption Affects Claude Services
Anthropic experienced widespread disruptions on Monday morning, with thousands of users reporting problems accessing its Claude services. The outage appeared to affect both Claude.ai and Claude Code, while the Claude API continued to operate as intended. Users primarily encountered errors when attempting to log in, and a screenshot of the issue was shared publicly.
According to Anthropic’s status page, “The issues we are seeing are related to Claude.ai and with the login/logout paths.” The company confirmed that it had identified the problem and was working on a fix.
Surge in User Interest
The disruption came at a time when Claude was seeing an influx of users. The chatbot app rose to the top of the App Store charts, overtaking rival ChatGPT after a period of lower rankings. This heightened visibility was linked to ongoing attention surrounding Anthropic’s negotiations with the Pentagon.
Government Scrutiny Over AI Use
U.S. President Donald Trump recently instructed federal agencies to stop using Anthropic products after a dispute over safeguards intended to prevent the Department of Defense from employing Anthropic’s AI models for mass domestic surveillance or fully autonomous weapons. Secretary of Defense Pete Hegseth indicated he would designate the company as a supply‑chain threat, though Anthropic noted it had not yet received any formal notices.
Anthropic’s response to the outage and the broader regulatory conversation underscores the challenges AI firms face as they balance rapid user growth with governmental oversight and technical reliability.