OpenAI Shows How Consumers Use ChatGPT Beyond Work
OpenAI’s Signals data, drawn from millions of consumer messages between July 2024 and the end of 2025, reveals three primary ways people interact with ChatGPT: asking for information, doing tasks, and expressing thoughts or feelings. The expressive category appears consistently, especially among users aged 18 to 34, indicating that many treat the chatbot as a space for personal reflection. The analysis excludes enterprise customers and notes that OpenAI does not operate in several countries, including China, Russia, and North Korea. Future updates will track whether expressive use continues to rise.